Telephone Policy

Telephone Policy

The Telephone lines are open 8.00am - 6.30pm Monday - Friday.

From 6.30pm - 8.00am, Monday to Friday, and 6.30pm Friday to 8.00am Monday, an emergency only service is provided by NHS 111. This service can only provide advice and treatment for problems arising outside normal surgery hours. The service can provide telephone advice, or may visit at home or you may be invited to attend a clinic at an NHS out-of-hours base. Your call may be recorded. Please call 111 to access this service.


If you have a friend, relative or carer with whom you would like us to be able to discuss your past or future medical problems with, please download, complete and return the consent form (PDF).


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