Compliments, Comments & Complaints 

complaints policy

If you believe we are not meeting any agreed standards or if you have a complaint or concern about the service you have received from our Practice, please contact the Practice Manager, Charlotte Pike, who will acknowledge your complaint within 3 working days. We investigate all formal complaints in line with our  practice complaints procedure.

Download our Compliments, Comments & Complaints leaflet for further information.

If you do not receive a satisfactory response from us, your local Clinical Commissioning Group, or NHS England, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. You can call the Ombudsman’s Complaints Helpline on : 0345 015 4033 

If you wish to provide feedback or complaint following a consultation at a GP Access Hub, please first read about the complaints procedure.

healthwatch, Sussex

You may also wish to contact the Health Complaints Advocacy Service (IHCAS). This service offers free and independent advocacy support, should you require it, when considering making a complaint.

Telephone: 0300 012 0122


Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW